Customer Succes Specialist/ Consultant [Turkey]

 

Country

Türkiye

Job Family

Customer Success Management

For almost 90 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, ROI, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of 8,000+ employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and will support your development within our international teams. We are proud of our heritage and our future, as we continue our evolution from Market Research provider to SaaS data solutions and consulting partner. We value extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

Our employees, the shapers of tomorrow, are empowered to bring new bold ideas to life by connecting unique datasets, science, and digital research. We encourage innovation and offer global career and fast development opportunities. This is why the world’s largest companies and leading brands know GfK as their trusted partner.

As a Market Intelligence Specialist/ Consultant Customer Success you would act as a strategic partner to our clients, driving change for faster reaction to changing market requirement. You will be an innovation agent and expert in your market (industry, products, channels etc.)

You’re good at:

External

• Ensuring effective and efficient client training and onboarding of new customers.
• Educating customers about the most relevant features/functionalities for their specific business needs
• Driving adoption and usage (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client
• Finding and building new user base for GfK offerings
• Developing fact-based answers to complex key business questions
• Becoming a market expert in one or more categories / industry segments
• Delivering insightful presentations and actionable recommendations to our clients
• Coordinating client services cross countries and categories
• Identifying leads for cross sell and upsell opportunities with the client
• Helping improve renewal rate by demonstrating clear business outcome and value
• Working closely with clients to develop use cases demonstrating value being provided to clients

Internal

• Ensuring to be updated on relevant knowledge and has deep understanding of platform offerings;
• Collecting and providing feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
• Collaborating with account management at the pre-sales and renewal stages
• Collaborating with other business unit teams to identify opportunities for strategic assignments
• Coordinating internal client services nationally (for all) and internationally (in case needed)

In other words: You will make the difference by being the face of our company and its digital solutions!

You can bring:

• New graduate as well as 1-2 years of experience in Marketing / Sales Departments in Consumer Electronics (MDA, SDA, CE, IT/OFFICE/TELECOM) and/or Category Management in Retail Sector is a plus
• Excellent English language skills
• Strong presentation and communication skills, client-centric approach
• Proactive and consistent engagement with multi-disciplined teams
• Co-ordination and decision making of how to achieve client outcomes and organisation goals
• Driving delivery of results for clients & GfK across diverse cultures, mind sets, disciplines, and influences
• Passion, dedication, commitment, eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude. Creativity and the ability to address real-world business problems analytically
• Living in İstanbul

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on:

https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

 

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