BikesOnline are seeking dedicated and skilled remote Sales Agents to join the team. As a vital part of the Sales department, you will play a crucial role in providing exceptional sales support to customers and our US Sales Supervisor.
About Us
Bikes Online is on a mission to help people discover and enjoy the awesome sport of cycling. Our aim is to be America’s #1 Online Bicycle Retailer (in addition to already holding this position in Australia), providing our customers with excellent service and support on our products.
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Founded in 2011, we’re global in our approach and presence with over 80 staff in 8 countries and growing.
What You'll Do
The BikesOnline Sales Agent is a vital part of the Sales department, providing outstanding sales support to both customers and the Sales Supervisor. You will provide complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability. Your exceptional sales and customer service skills will extend to converting pre-sales enquiries into a sale, via product recommendations and targeted customer offers (B2C). Reporting to the Sales Supervisor, your responsibilities will include but are not limited to:
- Present, promote and sell suitable bikes to customers based on their needs and enquiries, upselling parts & accessories relevant to their chosen bike;
- Reach out to customer leads either by phone, live online chat, or follow up with a ticketed email, sharing special offers or product recommendations to increase conversion rate and customer lifetime value;
- Selling products using solid arguments (rationale / value proposition) to prospective customers;
- Maintain positive business and customer relationships to ensure future sales;
- Achieve agreed upon sales targets and outcomes within schedule;
- Contribute to market analysis, assisting with sales tracking and status reports;
- Maintaining accurate customer records;
- Answering customer questions about bike products and availability;
- Supply Supervisor with reports on sales;
- Assist with assigned tasks from the Sales Supervisor;
- Attend weekly meetings with Sale Supervisor;
- Continuously improve through feedback, while providing feedback on how the sales team can improve the customer experience and sales results; and
- Undertaking other ad hoc tasks as required.
What You'll Have
- No formal qualifications required
- Previous bicycle experience essential
- Proven success as a sales representative or in a role providing hospitality essential
- Familiarity with a broad range of bicycle products, including parts and accessories
- Proficient in using CRM software for organization and customer follow-up
- Quality customer service in English essential
- Proven ability to stay on task in a remote working environment, meeting goals and timelines
- Strong listening, decision-making, and analytical skills
- Effective time management and multitasking
- Proficient in Microsoft Excel/Google Sheets, computer, and online skills
- Calm under stress, adaptable to system/process changes
- Proactive in achieving goals remotely
- Excellent selling, negotiation, and relationship management skills
- Open to feedback, takes ownership, and demonstrates responsibility
What We Believe In
- Creating a friendly work environment – you should enjoy where you work
- Taking responsibility
- Customer experience is everything
- Keep learning and growing
- Developing and following processes
How To Apply?
If this sounds like you, there’s no better time to join a team already full of awesome humans. Please include a cover letter outlining your interest in BikeOnline and a resume with your application.
We will be in touch with you soon after you submit your application, as long as you have:
- Submitted a resume & cover letter; and
- Passion for bicycles with a strong knowledge of bicycle products.
Bikes Online is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.
