Coupang is one of the largest and fastest growing e-commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees and partners. We solve problems no one has solved before to create a world where people ask, "How did we ever live without Coupang?" Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, Silicon Valley, Tokyo and Taipei.
Job Introduction
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Coupang Returns Management Team is responsible for ensuring delightful return experiences for Coupang customers and ensuring maximum value is recovered from the customer returns. This dynamic and multi-faceted role will require you to work with Engineering teams, Operations and Finance partners on daily basis. The role is very hands on and requires strong analytical skills, effective communication, and stake holder management skills.
Job Overview
- Own the product vision, strategy, roadmap and KPIs for the specific area of Customer Return Management Systems
- Manage the entire product life cycle from inception to launch, including writing product requirements, defining use cases, and setting success metrics
- Define new projects with clear goals and timelines achieved through multi-party
communication and detailed project management processes - Inspire the team with the product vision and work cross-functionally to bring the product to life
- Own and drive improvements in return recovery metrics as well as productivity metrics of return operations
Qualifications
- Analytical thinker who works well in a fast-paced, data-driven and highly ambiguous entrepreneurial culture
- Demonstrated ability to work with cross-functional teams and manage multiple projects
- Bias for action and willingness to get your hands dirty to get the job done
- Sound business judgment and proven ability to effectively communicate and influence others
- Superior verbal and written communications skills
- Bachelor's degree in Engineering, Operations or equivalent experience
Preferred
- Experience in e-commerce, logistics, consulting, or related fields
