Note: Google’s hybrid workplace includes remote roles.
Remote location: Finland.
In this role, you will provide product knowledge, advice and lead agents to resolve technical questions from AppSheet customers. You will lead several high visibility projects from the start to the end alone to create a positive impact to propose and implement changes in AppSheet and its support operation. You will also work closely with engineering leads in the team to consult them on how AppSheet works in real life to provide an unbiased view.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Remote location: Finland.
Minimum qualifications:
- Bachelor's degree in a technical field or equivalent practical experience.
- Experience reading/debugging code in Java, C, C++, .NET, Python, Shell, Perl, or JavaScript.
- Experience troubleshooting and advocating for customers' needs.
- Ability to communicate in English fluently.
Preferred qualifications:
- Experience in technical support in no-coding development environment products such as AppSheet.
- Experience with spreadsheets and other data sources (e.g., MySQL, BigQuery, Oracle SQL, etc.).
- Experience in AppSheet workings from the frontend to the backend, including how AppSheet connects with a variety of data sources.
- Knowledge of AppSheet products, including leading projects to create a positive impact on how customers see AppSheet.
- Excellent leadership skills, with the ability to instruct and advise support agents.
About the job
The gTech’s Users and Products (gUP) Cloud team manages Collaboration Apps end user support and insights to enable product success for Google Workspace Collaboration Apps (i.e., Drive, Docs, Sheets, Slides, Forms, Keep, Sites, Flix) and AppSheet.
Our goal is to provide support to our consumer and enterprise users to get most out of Google products. Meanwhile, we deliver user insight to help product areas to improve products and stay closer with the customers.In this role, you will provide product knowledge, advice and lead agents to resolve technical questions from AppSheet customers. You will lead several high visibility projects from the start to the end alone to create a positive impact to propose and implement changes in AppSheet and its support operation. You will also work closely with engineering leads in the team to consult them on how AppSheet works in real life to provide an unbiased view.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Lead multiple high-impact projects with a high visibility to improve the AppSheet support operations.
- Share and transfer knowledge to support agents as well as gUP Product Support Manager to improve their product familiarity, reduce the frictions of the support migration, and maintain the essential business continuity.
- Lead product-facing projects with gUP Product Support Manager as an executive technical consultant to propose technical solutions to Engineering leads and group product managers and improve AppSheet as a no-code development tool.
$ads={2}
$ads={1}